SMS Messaging Terms

InsightSpring, Inc. · Effective date: October 18, 2026

These terms apply only to text messages (SMS) sent by the AeroGen platform. Use of AeroGen itself is governed by the written agreement between InsightSpring, Inc. and your organization.

1. The program

AeroGen sends SMS for workflow briefings, approval requests and support ticket alerts. You receive these messages only after you opt in yourself on your AeroGen account page (My Account → Identity) by entering your mobile number, ticking the SMS consent box and pressing Save Changes. No one can opt in on your behalf, and opting in is never required to use AeroGen.

2. Frequency and cost

Message frequency varies with workflow and support activity. Message and data rates may apply.

3. Opting out

Reply STOP to any message to stop receiving messages; you will receive one confirmation and no further messages. You can also turn SMS off at any time on your AeroGen account page.

4. Help

Reply HELP to any message, or email support@insightspring.ai.

5. Carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.

6. Privacy

Mobile numbers and opt-in consent are handled as described in our Privacy Policy at https://www.insightspring.ai/privacy-policy/

 and are not shared with third parties or affiliates for marketing purposes.

7. Contact

InsightSpring, Inc., PO Box 1495, Buckley, WA 98321-1495, United States Email: support@insightspring.ai

8. How to opt in

Opt-in happens only on your AeroGen account page (My Account → Identity). The consent statement shown there reads: “I agree to receive operational text messages from AeroGen by InsightSpring (workflow briefings, approval requests and support ticket alerts) at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. See our Privacy Policy and SMS Messaging Terms.” Screenshots of the opt-in are at https://www.insightspring.ai/elementor-page-1409/